REFUND AND CANCELLATION POLICY
At DIVALIN PRIVATE LIMITED (“Divalin,” “we,” “us,” or “our”), customer satisfaction is our priority. As a company engaged in retail sale via e-commerce of apparel, fashion, footwear, and accessories,, we strive to ensure a seamless shopping experience.
This policy outlines the terms and conditions for order cancellations, returns, and refunds for transactions made on our online marketplaces and mobile applications.
1. CANCELLATION POLICY
We understand that plans can change. Our cancellation terms are designed to be fair and transparent:
A. Cancellation by the Customer
• Before Dispatch: You may cancel your order for a full refund at any time before the product has been dispatched from our warehouse. To cancel, please call our customer support at +91 9056243154.
• After Dispatch: Once the order has been handed over to our logistics partners, we cannot cancel the shipment. In such cases, you will need to accept the delivery and initiate a “Return” as per the process outlined in Section 2.
B. Cancellation by Divalin We reserve the right to cancel an order under the following circumstances:
• Product unavailability or stock issues.
• Inaccuracies in product pricing or information.
• Suspicion of fraudulent transactions via our digital payment gateways.
2. RETURN POLICY
If you are not entirely satisfied with your purchase, you may return eligible items based on the following criteria:
A. Return Window You must initiate a return request within [Insert Number, e.g., 7 or 15] days from the date of delivery.
B. Eligibility for Returns To be eligible for a return, the item must be consistent with our quality standards for “apparel and footwear”:
• Condition: Items must be unused, unworn, unwashed, and in their original condition.
• Tags & Packaging: All original tags, labels, and packaging must be intact.
• Footwear: Must be tried on indoors to avoid scuffing the soles.
C. Non-Returnable Items Pursuant to our business dealings in various consumer goods, the following categories are excluded from returns for hygiene and safety reasons:
• Personal care products and cosmetics.
• Innerwear, lingerie, and swimwear.
• Customized or personalized fashion items.
3. REFUND PROCESS
Once your return is received at our registered office or warehouse, it will undergo a quality inspection.
• Approval: We will notify you of the approval or rejection of your refund based on the condition of the item.
• Processing: If approved, the refund will be processed to your original method of payment (Credit Card, Debit Card, or Digital Wallet).
• Timeline: Please allow [Insert Number, e.g., 5-7] business days for the credit to appear in your account, depending on your bank’s processing time.
4. SHIPPING RETURNS
To return your product, please mail it to our official registered address:
DIVALIN PRIVATE LIMITED F-361 INDL AREA, PH-8 B, Chandigarh Sector 59, S.A.S. Nagar (Mohali), Rupnagar – 160059, Punjab, India,.
Note: Unless the item is defective or we made an error, you will be responsible for paying for your own shipping costs for returning your item.
5. GOVERNING LAW AND JURISDICTION
This policy constitutes a valid agreement between you and DIVALIN PRIVATE LIMITED, a company incorporated under the Companies Act, 2013. All disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Punjab, India,.
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CONTACT US
For any questions regarding cancellations or refunds, please contact our support team:
Contact Information
Phone: +91 9903341702
Email: divalin.private.limited@gmail.com
Address: F-361 INDL AREA, PH-8 B,
Chandigarh Sector 59, S.A.S.Nagar (Mohali),
Rupnagar – 160059, Punjab, India.