REFUND AND RETURN POLICY
At DIVALIN PRIVATE LIMITED (“Divalin,” “we,” “us,” or “our”), we pride ourselves on the quality of our sports apparel, footwear, and fashion accessories. We want you to be completely satisfied with your purchase.
This Refund and Return Policy outlines the procedures for returning items purchased through our e-commerce platforms, mobile applications, or website, in accordance with our business objectives,.
1. RETURN ELIGIBILITY
You may initiate a return for eligible items within [Insert Number, e.g., 14 or 30] days from the date of delivery. To be eligible for a return, the following conditions must be met:
• Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
• Packaging: The item must be in the original packaging with all original tags and labels attached.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Specific Guidelines for Apparel and Footwear:
• Footwear: Must be tried on clean surfaces (indoors). Scuffed outsoles will not be accepted.
• Apparel: Items with makeup marks, sweat stains, or odors (perfume/smoke) will be rejected.
2. NON-RETURNABLE ITEMS
Certain types of items cannot be returned due to hygiene or safety reasons:
• Innerwear, lingerie, and swimwear (if the hygiene seal is removed).
• Personal care products and cosmetics.
• Perishable goods (such as groceries or health supplements).
• Customized or personalized items.
3. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
1. Contact Us: Email our support team at [Insert Support Email] or call us at +91 9056243154 with your Order ID and reason for return.
2. Authorization: Once your request is approved, we will provide you with a Return Authorization and instructions on how to send your package.
3. Shipping: Please mail your product to our registered warehouse facility.
Return Address: DIVALIN PRIVATE LIMITED F-361 INDL AREA, PH-8 B, Chandigarh Sector 59, S.A.S. Nagar (Mohali), Rupnagar – 160059, Punjab, India,.
Note: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or an error on our part.
4. REFUNDS
Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, Debit Card, or Digital Wallet) within [Insert Days, e.g., 7-10] business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank. If you still have not received your refund, please contact us.
5. EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong size. If you need to exchange an item for the same item, send us an email and ship your item to the address listed in Section 3.
6. DAMAGED OR DEFECTIVE ITEMS
In the unlikely event that you receive a defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a reverse pickup or cover the shipping costs for the return.
7. CANCELLATION POLICY
• Before Shipment: You may cancel your order for a full refund if it has not yet been processed by our logistics team.
• After Shipment: If the order has already been dispatched, you must wait for delivery and initiate a return as per Section 1.
8. GOVERNING LAW
This policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Punjab, the state of our registered office.
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CONTACT US
For any questions regarding returns or refunds, please contact our administrative team:
Contact Information
Phone: +91 9903341702
Email: divalin.private.limited@gmail.com
Address: F-361 INDL AREA, PH-8 B,
Chandigarh Sector 59, S.A.S.Nagar (Mohali),
Rupnagar – 160059, Punjab, India.