At DIVALIN PRIVATE LIMITED<\/strong> (“Divalin,” “we,” “us,” or “our”), customer satisfaction is our priority. As a company engaged in retail sale via e-commerce<\/strong> of apparel, fashion, footwear, and accessories,, we strive to ensure a seamless shopping experience.<\/p>\n\n\n\n This policy outlines the terms and conditions for order cancellations, returns, and refunds for transactions made on our online marketplaces and mobile applications.<\/p>\n\n\n\n 1. CANCELLATION POLICY<\/p>\n\n\n\n We understand that plans can change. Our cancellation terms are designed to be fair and transparent:<\/p>\n\n\n\n A. Cancellation by the Customer<\/strong><\/p>\n\n\n\n \u2022 Before Dispatch:<\/strong> You may cancel your order for a full refund at any time before<\/strong> the product has been dispatched from our warehouse. To cancel, please call our customer support at +91 9056243154<\/strong>.<\/p>\n\n\n\n \u2022 After Dispatch:<\/strong> Once the order has been handed over to our logistics partners, we cannot cancel the shipment. In such cases, you will need to accept the delivery and initiate a “Return” as per the process outlined in Section 2.<\/p>\n\n\n\n B. Cancellation by Divalin<\/strong> We reserve the right to cancel an order under the following circumstances:<\/p>\n\n\n\n \u2022 Product unavailability or stock issues.<\/p>\n\n\n\n \u2022 Inaccuracies in product pricing or information.<\/p>\n\n\n\n \u2022 Suspicion of fraudulent transactions via our digital payment gateways.<\/p>\n\n\n\n 2. RETURN POLICY<\/p>\n\n\n\n If you are not entirely satisfied with your purchase, you may return eligible items based on the following criteria:<\/p>\n\n\n\n A. Return Window<\/strong> You must initiate a return request within [Insert Number, e.g., 7 or 15] days<\/strong> from the date of delivery.<\/p>\n\n\n\n B. Eligibility for Returns<\/strong> To be eligible for a return, the item must be consistent with our quality standards for “apparel and footwear”:<\/p>\n\n\n\n \u2022 Condition:<\/strong> Items must be unused, unworn, unwashed, and in their original condition.<\/p>\n\n\n\n \u2022 Tags & Packaging:<\/strong> All original tags, labels, and packaging must be intact.<\/p>\n\n\n\n \u2022 Footwear:<\/strong> Must be tried on indoors to avoid scuffing the soles.<\/p>\n\n\n\n C. Non-Returnable Items<\/strong> Pursuant to our business dealings in various consumer goods, the following categories are excluded<\/strong> from returns for hygiene and safety reasons:<\/p>\n\n\n\n \u2022 Personal care products and cosmetics.<\/p>\n\n\n\n \u2022 Innerwear, lingerie, and swimwear.<\/p>\n\n\n\n \u2022 Customized or personalized fashion items.<\/p>\n\n\n\n 3. REFUND PROCESS<\/p>\n\n\n\n Once your return is received at our registered office or warehouse, it will undergo a quality inspection.<\/p>\n\n\n\n \u2022 Approval:<\/strong> We will notify you of the approval or rejection of your refund based on the condition of the item.<\/p>\n\n\n\n \u2022 Processing:<\/strong> If approved, the refund will be processed to your original method of payment<\/strong> (Credit Card, Debit Card, or Digital Wallet).<\/p>\n\n\n\n \u2022 Timeline:<\/strong> Please allow [Insert Number, e.g., 5-7] business days<\/strong> for the credit to appear in your account, depending on your bank’s processing time.<\/p>\n\n\n\n 4. SHIPPING RETURNS<\/p>\n\n\n\n To return your product, please mail it to our official registered address:<\/p>\n\n\n\n DIVALIN PRIVATE LIMITED<\/strong> F-361 INDL AREA, PH-8 B, Chandigarh Sector 59, S.A.S. Nagar (Mohali), Rupnagar – 160059, Punjab, India,.<\/p>\n\n\n\n Note: Unless the item is defective or we made an error, you will be responsible for paying for your own shipping costs for returning your item.<\/em><\/p>\n\n\n\n 5. GOVERNING LAW AND JURISDICTION<\/p>\n\n\n\n This policy constitutes a valid agreement between you and DIVALIN PRIVATE LIMITED<\/strong>, a company incorporated under the Companies Act, 2013. All disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Punjab, India<\/strong>,.<\/p>\n\n\n\n ——————————————————————————–<\/p>\n\n\n\n CONTACT US<\/strong><\/p>\n\n\n\n For any questions regarding cancellations or refunds, please contact our support team:<\/p>\n\n\n\n Contact Information<\/strong><\/p>\n\n\n\n Phone:<\/strong> +91 9903341702<\/p>\n\n\n\n Email:<\/strong> divalin.private.limited@gmail.com <\/p>\n\n\n\n Address:<\/strong> F-361 INDL AREA, PH-8 B, <\/p>\n","protected":false},"excerpt":{"rendered":" REFUND AND CANCELLATION POLICY At DIVALIN PRIVATE LIMITED (“Divalin,” “we,” “us,” or “our”), customer satisfaction is our priority. As a company engaged in retail sale via e-commerce of apparel, fashion, footwear, and accessories,, we strive to ensure a seamless shopping experience. This policy outlines the terms and conditions for order cancellations, returns, and refunds for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-103","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/pages\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/divalinmall.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=103"}],"version-history":[{"count":1,"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/pages\/103\/revisions"}],"predecessor-version":[{"id":106,"href":"https:\/\/divalinmall.in\/index.php?rest_route=\/wp\/v2\/pages\/103\/revisions\/106"}],"wp:attachment":[{"href":"https:\/\/divalinmall.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Chandigarh Sector 59, S.A.S.Nagar (Mohali),
Rupnagar – 160059, Punjab, India.<\/p>\n\n\n\n